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Personal conflict management : theory and practice

Author: Suzanne McCorkle; Melanie Reese
Publisher: New York : Routledge, 2018. ©2018
Edition/Format:   Print book : English : 2nd editionView all editions and formats
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Details

Document Type: Book
All Authors / Contributors: Suzanne McCorkle; Melanie Reese
ISBN: 9781138210981 1138210986 9781138210998 1138210994
OCLC Number: 984149339
Description: xii, , 343 pages ; 25 cm
Contents: The nature of interpersonal conflict and its causes --
Conflict in everyday life --
Conflict management theories --
Competitive and cooperative conflict approaches --
Causes of conflict --
How sex/gender, race, culture, and generation affect conflict --
How power, trust, and humor affect conflict --
Conflict management skills --
Listening and seeking information --
Conflict style and emotional intelligence --
Negotiation --
Conflict assessment --
Conflict in specialized circumstances --
Bullies and difficult people --
Mediation and other conflict interventions --
Managing the aftermath : anger, apology, forgiveness, and reconciliation --
Conflict in context --
Families and conflict --
Conflict in intimate relationships --
Conflict at the workplace --
Conflict and social media.
Responsibility: Suzanne McCorkle, Melanie J. Reese.
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