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Technical communication

Author: Michael H Markel
Publisher: Boston : Bedford/St Martin's, [2010] ©2010
Edition/Format:   Print book : English : Ninth editionView all editions and formats
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Material Type: Internet resource
Document Type: Book, Internet Resource
All Authors / Contributors: Michael H Markel
ISBN: 9780312485979 0312485972 0312692161 9780312692162 9780312555320 0312555326
OCLC Number: 303050226
Description: xxxii, 767 pages : color illustrations ; 23 cm
Contents: Part 1. Understanding the technical communication environment : Introduction to technical communication : What is technical communication? ; Who produces technical documents? ; Characteristics of technical documents ; A look at three sample documents ; Measures of excellence in technical communication --
Understanding ethical and legal considerations : A brief introduction to ethics ; Your ethical obligations ; Your legal obligations ; The role of corporate culture in ethical and legal conduct ; Communicating ethically across cultures ; Principles for ethical communication --
Writing technical documents : Planning ; Drafting ; Revising ; Editing ; Proofreading --
Writing collaboratively : Advantages and disadvantages of collaboration ; Managing projects ; Conducting meetings ; Using electronic tools in collaboration ; Using videoconferencing technology ; Gender and collaboration ; Culture and collaboration --
Part 2. Planning the document : Analyzing your audience and purpose : Determining the important characteristics of your audience ; Techniques for learning about your audience ; Applying what you have learned about your audience ; Communicating across cultures ; Using an audience profile sheet ; Writing for multiple audiences ; Determining your purpose ; Gaining management's approval ; Revising information for a new audience and purpose --
Researching your subject : Understanding the differences between academic and workplace research ; Understanding the research process ; Choosing appropriate research methods ; Conducting secondary research ; Conducting primary research --
Organizing your information : Understanding three principles for organizing technical information ; Using basic patterns of organizing information --
Part 3. Developing and testing the verbal and visual information : Communicating persuasively : Considering the context of your argument ; Crafting a persuasive argument ; Avoiding logical fallacies ; Presenting yourself effectively ; Using graphics and design as persuasive elements ; A look at several persuasive arguments --
Writing coherent documents : Writing coherent titles ; Writing coherent headings ; Writing coherent lists ; Writing coherent paragraphs Creating a coherent design --
Writing effective sentences : Structuring effective sentences ; Choosing the right words and phrases ; Understanding simplified English for nonnative speakers ; Preparing text for translation --
Designing documents and websites : Goals of document and web design ; Understanding design principles ; Planning the design of documents and web sites ; Designing documents ; Designing pages ; Analyzing some page designs ; Designing web sites ; Designing web pages ; Analyzing some web pages --
Creating graphics : The functions of graphics ; Characteristics of an effective graphic ; Understanding the process of creating graphics ; Using color effectively ; Choosing the appropriate kind of graphic --
Reviewing, evaluating, and testing documents and web sites : Understanding reviewing, evaluating, and testing ; Reviewing documents and web sites ; Conducting usability evaluations ; Conducting usability tests --
Part 4. Learning important applications : Writing letters, memos, and e-mails : Understanding the process of writing letters, memos and e-mails ; Selecting a type of correspondence ; Presenting yourself effectively in correspondence ; Writing letters ; Writing memos ; Writing e-mails ; Writing business correspondence to intercultural readers --
Preparing job-application materials : Understanding the process of preparing job-application materials ; Planning the job search ; Understanding seven ways to look for a position ; Understanding the risks and benefits of social-networking sites and the job search ; Writing paper résumés ; Writing electronic résumés ; Writing job-application letters ; Preparing for a job interview ; Writing follow-up letters after an interview --
Writing proposals : Understanding the process of writing proposals ; The logistics of proposals ; The "deliverables" of proposals ; Persuasion and proposals ; Writing a proposal ; The structure of the proposal ; Sample internal proposal --
Writing informational reports : Understanding the process of writing informational reports ; Writing directives ; Writing field reports ; Writing progress and status reports ; Writing incident reports ; Writing meeting minutes --
Writing lab reports : Persuasion and lab reports ; Understanding the process of writing lab reports ; Understanding the structure of the lab report ; Understanding the role of science and engineering articles ; Sample lab report --
Writing recommendation reports : Using a problem-solving model for preparing recommendation reports ; Writing recommendation reports ; Sample recommendation report --
Writing definitions, descriptions, and instructions : Writing definitions ; Writing descriptions ; Writing instructions ; Writing manuals --
Making oral presentations : Understanding the role of oral presentations ; Understanding the process of preparing and delivering an oral presentation ; Preparing a presentation ; Delivering a presentation ; Answering questions after a presentation ; Sample evaluation form --
Connecting with the public : Persuasion and connecting with the public ; Presenting information to the public ; Collaborating with the public --
Appendix : reference handbook : Skimming your sources and taking notes ; Documenting our sources ; Editing and proofreading your documents ; Guidelines for multilingual writers (ESL)
Responsibility: Mike Markel.
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